Service that shows up.
A machine is only as good as the people behind it. Yunio is backed by 25+ years of CSG service infrastructure in the Benelux. Here's what that means in practice.
What a service contract covers.
Full Omnium is our all-in service contract for professional machines (X30 and up) with fixed water connection. Here's what's included.
Scheduled maintenance
Regular scheduled maintenance according to factory schedule. Your machine stays in top form, you don't have to think about it.
Water filter
Water filter included and replaced on time. Better coffee, longer machine life, less limescale.
IoT connectivity
Connected via the Dr. Coffee IoT portal. You see machine status, usage, and alerts, across one or multiple locations.
Technical support
Direct line to CSG technicians during office hours. We know every machine in the range inside out.
48-hour response time
Maximum response time of 48 hours during office hours. Parts are stocked locally, so most issues are resolved on the first visit.
Annual indexation
Rates are indexed annually. No surprises mid-year.
And what's not.
Weekends and public holidays
Service and interventions run during office hours. For businesses that are active in the evening or on weekends, we recommend planning around this: spare parts on site, daily cleaning well kept up.
Consumer machines (H2, C11, X20)
Full Omnium is only available for professional machines (X30 and up). Consumer machines come with factory warranty and access to our support team, but no service contract.
Machines without fixed water connection
Full Omnium requires a fixed water connection. Tank-fed machines can be supported per intervention, but not under contract.
Misuse or damage by third parties
Repairs due to misuse, accidents, or work by non-certified technicians fall outside the contract. We handle these cases individually.
From installation to daily use.
Installation
Our technicians handle setup, water connection where needed, initial calibration, and a short handover so your team knows how to use the machine.
Daily use
Your team handles simple daily cleaning routines, built into the machine interface. A few minutes per day, no technical knowledge needed.
Scheduled maintenance
CSG schedules preventive maintenance based on the factory schedule and your usage. You get advance notice, we show up, done.
Troubleshooting
Something not working? Call or email CSG. Our technicians are on site within 48 hours during office hours, with parts on hand.
Local service. European reach.
Direct service by CSG in the Benelux. Beyond the Benelux we work through a growing network of certified dealers in Germany and the wider EU.
Answers, straight up.
The cost depends on the machine, expected volume, and number of locations. We discuss pricing during your quote conversation. Rates are indexed annually.
With a Full Omnium contract, scheduled maintenance is automatically planned based on the factory schedule and your actual usage. You get notified in advance of every planned visit.
Full Omnium covers office hours, not weekends or public holidays. For critical situations, we recommend following daily cleaning routines, keeping spare parts on site, and training staff on simple first-line diagnostics. For the next working day, a technician is on site within 48 hours.
When your Full Omnium contract is activated, you get portal access with credentials per location. For multi-site operators, we bundle everything under one management account.
Yes. Without a contract, we offer service per intervention at an hourly rate plus parts. For businesses with only one machine or irregular use, this may be enough. For commercial environments, we recommend a contract because it's predictable and usually more cost-effective.
Let us know. For a move within the Benelux, we can help with dismantling and reinstallation. For moves outside the Benelux, we work with our dealer network to arrange local support.
Ready to talk service?
Request details about Full Omnium or get in touch with our service team directly.